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Case Study

July-August 2008

The Library Partnership Program

By BBC Audiobooks America

Growing Demands

Pima County Library in Tucson, Arizona, is growing. With the expanding number of branches (2 just this year) and the population surpassing the one million mark, there is a lot going on in this desert metropolis. With exciting objectives such as building community connections and raising the visibility of the library, there is plenty for the library’s staff to do and keeping up with patron demand, as always, is at the top of the list.

Easy solutions, high circulation

Libraries continue to be the top source for listeners to turn to when obtaining audiobooks and Pima County is no exception. Wanting to offer a wide range of bestsellers and plenty of top quality mysteries, Pima joined the Library Partnership Program to make title selection easy. This simple program provides a selection of simultaneously released titles that aligns with patron interest and results in top circulation figures. With easy-to-use standing order and collection planning options, Pima County is set up to automatically receive the appropriate number of copies for each audiobook title. Their orders are matched to the size of each branch and titles are delivered quickly to maximize patron satisfaction.

The Library Partnership Program provides timely order confirmations and a quick turn-around for shipping. In addition, BBC Audiobooks America has knowledgeable and helpful support representatives, replacement pieces availability, and sharp-looking artwork. These factors combine to ensure a low cost per circulation and simple collection management.

Continuous Learning

On top of this, by utilizing available order reports, Pima can determine if they have missed any backlist titles that have gained renewed interest, and they can stretch their budget with preferred customer discount opportunities. Pima is encouraged to communicate their needs. The ongoing communication between library and vendor mean that Pima is on top of their game – keeping costs manageable, patron satisfaction high, and their collection in top-notch shape. The Library Partnership Program is helping keep Pima County Library’s audiobook collection Strongest Where Patron Demand is Greatest.^TM

Learn more about the Library Partnership Program http://www.bbcaudiobooksamerica.com/client/LibraryPartnershipProgram/points.htm

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