A successful organization that happens to be a library

Lyngsoe Systems’ Integrated Library System (ILS) and retraining clerks to become knowledge workers become key factors at a cutting edge library in Darien, Connecticut.

Implementation of Automated Material Handling (AMH) played a key role in the redevelopment of the Darien library in 2005. The same staff level has been retained despite doubling floor space. 40% of all returns are made via the outdoor drive-through check-in station and ROI was achieved within 5 years.

•          New library building houses 160,000 items.
•          All heavy and repetitive work automated
•          Clerks become ‘reader advisors’
•          Lending rates and frequency up, overheads down

 
Read the whole case story about Darien library